Ensuring quality

Maintaining Standards
St Barnabas House is required to maintain and develop standards set as a result of government legislation. These are monitored by the Care Quality Commission, which is an independent body that has a statutory duty to regulate NHS and independent healthcare, including hospices.

Until now, we have been inspected by the Care Quality Commission on a yearly basis. The inspection process has been revised this year and the need for inspection will be decided by review of an extensive self assessment document that we will submit to the Care Quality Commission yearly.

There is an active Clinical Governance group running within the hospice, which holds responsibility for leading on quality issues within clinical care.

Tell us what you think!
We are constantly trying to improve and develop our service in order that we can build on and develop what works well but also to change things that are not working well or that you are dissatisfied with.

There are many ways in which you can help us to achieve this:

• Speak to a member of staff and let them know if something was particularly good or if you have any concerns.
  
• Complete a feedback form which can either be found within the hospice or attached to our Points of View leaflet which you can download below.
  
• You can email us using the contact form on this site.
  
• Write to us at St Barnabas House, Columbia Drive, Worthing, West Sussex, BN13 2QF.
  

We also run a Patient Survey once a year as a more formal way of seeking feedback about the service we provide. Please click below for the results and action plan from our last Annual Patient Survey.

We regularly seek views from patients and carers when producing information leaflets, considering service change or development and in planning the new Hospice - it is so important that we create what is right for the patients and their families that will be using it.

If you are interested in being involved in contributing to service development in any way, please let us know.

How to make a complaint
Though we constantly strive to offer a good service, there may be times when we do not get it right for you and we would want you to tell us. Raising a concern or complaint about the service you have received or are currently receiving will not affect the care given to you or someone you care about. The sooner you let us know your concerns, the sooner we can try to address them.

You can either

• Speak to a member of staff and inform them of your concerns or ask to speak to a manager if you are not comfortable speaking to the member of staff who is caring for you
  
• Write to us - please be clear in your letter about what the specific issues are that you are not happy with.
  

A summary of the complaints procedure is described in our Points of View leaflet below.


Please click below for a summary of our annual Patient Survey.