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Referral Process

Referrals to St Barnabas House are normally received from your GP, Hospital Consultant or Specialist Nurse. The hospice team works closely with GPs as they hold overall responsibility for your care needs.


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How do I get referred?

You need to ask your GP, consultant or other health care professional to make a referral.

Why might I be referred?

You may be referred to the service if you have an advanced or progressive terminal illness from which you will not get better. You may be referred for advice and support regarding symptom control, psychological support for you and your family, or for help in managing end of life care.

What happens after I am referred?

We aim to see urgent referrals within 2 days and normally routine referrals are seen within 10 working days.

Referral Process

A member of the team will contact you and offer you an appointment at the hospice or at home. This appointment will usually last about 1 hour. During it we will find out how you are feeling and what impact your illness is having on you and those close to you. We will discuss measures to assist your current situation and once an action plan has been agreed with you, we may make recommendations to your GP and/or District Nursing Team.

We may liaise with other healthcare professionals involved in your care or with other hospice services if required. We will then agree with you, depending upon your individual needs, how we will continue to support you.

How do I get referred for Hospice at Home support?

You may be referred for help with personal care from the Hospice at Home Team if you become too unwell to manage this yourself. You can talk to your GP about this or you can ask your District Nurse to refer you. You or a family member may also discuss referring you to Hospice at Home with your St Barnabas House Community Nurse.

Once you have been referred to the Hospice at Home Team, you will usually be contacted on the same day to discuss your needs.

Caldicott Guardian

Andy Burt, Director of Adult Nursing, is the Caldicott Guardian for St Barnabas House. He is responsible for ensuring all Caldicott principles of data and information sharing are adhered to in order to protect the confidentiality of patients and their families.  If you require more information regarding this please contact ukcgcsecretariat@nhs.net

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Referral process

Referral process
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