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Privacy policy

Thank you for visiting the St Barnabas House website. Our website terms and conditions are detailed below.

Personal information and email addresses

We will only collect personal information that you knowingly and willingly provide, for example when you send us a donation or when you complete an online form.

Email requests for specific information will only be retained for the period needed to respond to the request. Personal details contained in these emails will not be retained unless you have specifically consented to this.

No identifying data is disclosed to anyone else for any purpose.

St Barnabas Hospices will only use your details to keep you informed about our work, including fundraising.

We will not disclose any of your personally identifiable information, unless we have your permission.

St Barnabas Hospices does not sell or rent user information to anyone unless we are legally required to do so for example for the auditing of Gift Aid donors by HMRC.

Your account

There are certain parts of the Website which can only be accessed and used if you are registered with us as a registered user. By registering or attempting to register with us as a registered user you represent and warrant to us that your use of the Website is not in breach of any applicable laws or regulations.

Once registering with us as a registered user you will be asked to use a user name and a password. You will always be responsible for any access of or use of the website made using your username and password. Do not allow someone else to access or use your account and do not access or use someone else’s account.

To protect your privacy, we recommend that you do not use your real name as your “user name”.

The Data Protection Act

nder the terms of the Data Protection Act 1998, we have a legal duty to protect any personal information we collect from you. We safeguard your data from unauthorised access. It will not be disclosed to anyone outside St Barnabas Hospices unless you give explicit permission, or there is a legal obligation to do so.

Financial information

We will only collect financial information in order to process financial transactions such as debit card/credit card donations. We will not retain your financial details on our database.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why. Each cookie is listed by name, along with the following information:

  • Cookie Name, cookie name note
  • If required, what is it for? A brief description of what the cookie is used for.
  • How long does it last? A cookie can either be deleted after a predetermined timespan, or as soon as the user’s session ends. A session is deemed as ending when the user closes his or her browser.
  • What’s the implication for site behavior? How would the site visitor’s experience change in the absence of this cookie?

Where X is the ID of a page that has page-level authentication opt-in enabled. Where X is either “S” or “M” and where Y is the name of a field on a form Where X is the name of a metadata search page, and Y is the unique ID of the current user. Where XX is the unique id of a web form survey page on your website.

Cookie name What is it for? How long does it last? What’s the implication for site behaviour?
These cookies are used to collect information about how visitors use our site, using a service called Google Analytics. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited. Session, 30 minutes, 6 months or 2 years, depending on the cookie name Without this, we will not be able to track the number of visitors to different parts of the website.
0-AuthenticationToken A random selection of letters and numbers agreed by prior calls between a third-party authentication system and the Cubik website to allow single-sign-on between different systems when configured. Session. Without this, the current user cannot be identified on the website, so signing in, purchasing items, My Profile, polls, and all other personalised sections of the site will stop working. This cookie is essential when a user signs in.
0-AuthSession-X Contains the value “1” if a user has opted-in to access a page with page-level session opt-in enabled. Session. Without this cookie, page-level opt-in will not function.
0-Cubik.Forms.DefaultValue.X.Y Contains a value that will be shown as the default value in a question on a form. Allows third-party code to set form defaults. Session. If this cookie is not used, then default values cannot be set by any third-party system that is setting default values on forms in your site.
0-MetaDataSearch_X_Y Contains the term that the user used to perform a metadata document search. Session. Without this cookie, document metadata searches will not work properly on the site.
0-ReadSearchDefinition The word “True” to record that the user needs to see the User Search form when on User Administration parts of the site. The word “False” is used to tell the system to hide the search form. Session. The user experience when searching for users is much degraded.
0-SessionID Used to track the user’s settings for their current browsing session. Typical content: randomly generated letters and text. Nothing in this cookie can be used to access a user’s private information. Session. Many site functions require this value.
0-sessionStartTime Holds the date and time that the current session started and is used by the pop-up survey function to display a survey a set number of minutes following the user arriving at the site. Session. If not used, then the pop-up survey feature will not function.
0-ShoppingBasketID A 32-digit randomly-generated number that identifies the shopping basket of the current customer. Session. Without this cookie, the user’s shopping basket will not be able to hold the contents of the user’s basket.
0-SortDirection Contains whether the search column is being sorted in “ASC”ending or “DESC”ending order. Session. No. Although without it, the sort order of search columns will not be remembered and this function will not work.
0-SortExpression Contains the name of the column on the User Search Results part of User Administration that is being used to sort the search results. Session. Without this cookie, the User Search Results table will not be sortable.
0-ssi A unique identifier to determine the current user of the website, randomly generated when the user signs in. Session. Without this cookie, then certain user functions will not work.
0-UserCanModifySite The word “True” if the current user is allowed to modify the site. Session. Certain functionality is turned on or off based on this value.
0-UsernameAlias Contains an alias name used by a user on the discussion forums. Session. If you use the alias function of the discussion forums, then it is needed.
1-SessionID Used to track whether the user is signed in. Typical content: randomly generated letters and text. Session. Without this cookie, then certain user functions will not work.
CMSAUTHTOKEN When you access the site, this cookie is set and is fundamental to site use. Session. Without this cookie, the site will not work.
CurrentLayout A single-digit number that represents the current ‘viewing option’ being used by the website visitor. Session. If you want your users to be able to use the Viewing Options accessibility features of your site, then it is needed.
ebdsFormAuthentication Encrypted value that identifies the current authenticated user within the system. Session. Without this cookie, then certain user functions will not work.
FormSubmission-{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX} Where XX is the uniqie id of a web form page on your website. Name only (holds no value) if a form has been set up to only allow a single submission, this cookie remembers that the user has submitted the form. 5 years. If you want to use the ‘single submission only’ feature of the Web Form template, then it is needed.
ForumDisplayMode The word “Threaded” or “Flat” to determine the format that the user has selected to view discussion forums in. 1 year. Without this cookie, the display choice of the user will not be remembered.
username_XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX Where XX is the unique identification number of a website. Used to remember a user’s username if the user selects the ‘Remember my Username’ box on the sign in screen of a site. 1 year. Without this cookie, the ‘remember my username’ feature will not work.
WebPoll-XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Where XX is the unique ID of a poll on your website. Name only (holds no value) if the user has voted on a poll. On the date entered by the author as the end date of the poll. Without this cookie, non-signed-in users will be able to vote multiple times on a poll.
X-UserSearchDefinition Where X is a single digit number from 0 to 9. Contains information entered by the user on the User Administration user search page. This allows the user to navigate elsewhere on the site and to return to the correct user search results. Session. Without this cookie, the search results will not be shown when the user returns to the search form.
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXVisited The word “true” to record that the user has completed a pop-up survey and to ensure that the survey does not get redisplayed to the user. 100 years. Without this cookie, the popup survey will not be able to remember that it has been shown, and will continue to be shown to the user.

Google Analytics

This site uses Google Analytics (www.google.com/intl/en_uk/analytics) to allow us to track how popular our site is and to record visitor trends over time. Google Analytics uses a cookie to help track which pages are accessed. The cookie contains no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from, and to track your page visits within the site.

Third-party content

From time to time, we may embed external content from third-party websites (e.g. Facebook, YouTube) within our website.These websites may utilise cookies and the Privacy Policy that will apply to such third-party content will be that published on the website of that third-party content provider.


We use our best efforts to keep the data that we hold secure. All data is transmitted to our site at your own risk.

Right of access

You have the right to request details of the information we hold about you. A fee may be charged for this request.

Further information

If you require any further information about privacy, please contact:

St Barnabas House
Titnore Lane
West Sussex
BN12 6NZ

Telephone: 01903 706300
Fax: 01903 706398

Or email: digital@stbh.org.uk

We are registered as a company in England and the registered company number is 930107.

This privacy policy does not cover any other linked sites or other websites.

Website content policy

Web content
All information published on this website is accurate at the time of publication and all sections are regularly reviewed.

Contact details are reviewed on an ongoing basis to ensure that they are up-to-date.

We will ensure the content of this website is accurate and up to date but do not accept any liability for error or omission.

Information may be changed or updated without notice.

While every effort is made to maintain the relevance of links, St Barnabas Hospices is not responsible for the content of external websites and any such links should not be taken as an endorsement of any kind.


The copyright on all material on this website belongs to St Barnabas Hospices unless explicitly stated.

Our name, logos and strapline are trademarks of St Barnabas House and must not be used by third parties without written permission.

Updated August 2014