Home > Contact us > Care complaints, concerns and feedback
Our care Get involved
Healthcare professionals

Find out about the service we provide, who, and how we can help.

Find out more
Get involved

There’s so many ways you can get involved and support St Barnabas House.

Contact us

Care complaints, concerns and feedback

If you would like to make a complaint, raise a concern or provide feedback about any aspect of the care services provided by St Barnabas House, please read the information below. If you would like to make a complaint that is not related to our care services please click here.


Share

How to make a complaint

If you are concerned about the care or service you or a relative are receiving, please talk to a member of staff involved as soon as possible and let them know.

If we have been unable to resolve your problem and you wish to make a complaint, there are a number of ways to do this.

Face to face

You can tell a member of staff involved in your care that you want or need help to make a complaint. You can also ask to speak to or discuss your complaint with the senior person on duty or manager in charge.

In writing

You can write to us at:

Chief Executive Officer,
St Barnabas House,
Titnore Lane,
Worthing,
West Sussex,
BN12 6NZ

By email

You can email us at: ceo@stbh.org.uk. This inbox is monitored by the Chief Executive Officer, PA to CEO, and Clinical Director.

By completing our online form

You can submit a form via our website which will be automatically forwarded to the above email address. To make a complaint via our website form please click here.