Information about our services for patients and families.Find out more
St Barnabas House is very closely monitoring the situation concerning the COVID-19 virus and we are in close contact with Public Health England and the NHS. We will continue to monitor the situation daily and provide updates as and when we are able to.
We will of course keep you updated if we hear further news but it is important you check the government website every day after 2pm for the most up to date information and further links to NHS guidance.
The advice for anyone in any setting is to follow these main guidelines.
Be their eyes and ears to support the NHS and each other at this difficult time
These past few weeks, whilst challenging for many, have proven that we are great at working collaboratively and supporting each other. Across the organisation, many of us have been working #TogetherApart to ensure that our patients and their families still receive the support that they need. Now, we need to extend our amazing teamwork culture into the wider community.
The Helpdesk Hub team at Healthwatch, West Sussex need us and those we care for to be the ‘eyes and ears’ of our communities; to help identify what is working well and where there are gaps within the provision and delivery of health and social care services in West Sussex at this critical time. With our help, Healthwatch will be able to use statutory powers to influence change and support services to make a positive difference for the patients and families who need us.
Healthwatch will feedback any changes that occur or useful information obtained from their data, but to ensure the highest accuracy and maximum benefit to all, our insight is essential for them to deliver this.
Sussex Health and Care Partnership have launched a bereavement guide supporting those who have lost a loved one during the Covid-19 pandemic, which includes practical information, signposting to further support and information on the new Sussex Bereavement Helpline
As of Monday 15 June, all visitors and people attending the hospice for an outpatient clinic should wear a face covering/mask when visiting the hospice. If visitors present without a mask or face covering a supply will be available at Reception. Guidance on the suitable type of face covering can be found here.
In line with the latest Public Health England guidance, we are limiting visitors to the hospice. We ask that each patient only has one visitor per 24-hour period between 12pm and 4pm. Increased visiting is possible in the last days of life.
We understand that this is very distressing for families and friends so we want to help in any way we can to keep loved ones in touch with each other during these difficult times.
We have placed iPads in every patient’s room and are encouraging, where possible, the use of mobile phones so people can stay in touch via FaceTime, etc.
We would also like to enable loved ones to write to each other and to send their letters to our dedicated email address – firstname.lastname@example.org. Our staff will monitor the emails each day and print them out for our patients or read the letters to them.
Thank you for working with us through these challenging times to ensure the continued wellbeing of everyone at that the hospice.
Unfortunately, on Friday 27 March we had to make the decision to limit access to the hospice Chapel for external visitors and apologise for any inconvenience. If you were planning a visit and would like a candle lit of your behalf, please contact our main reception on 01903 706300. Our chaplaincy team are at the hospice and will be happy to light a candle on your behalf.
We are very aware of the pressure that the NHS is under at the moment and the importance of all working together. Some of our nurses will be going to work in the NHS to support the increased demand for care during the coronavirus outbreak. To help further, more consultant time is being used to support local hospitals.
At the hospice itself, we have opened five new beds, bringing the total number to 25. In line with the latest Public Health England Guidance released on 8 April 2020, we have suspended all visitors to the hospice, with the exception of visits to patients in their last days of life, which will be decided on a case by case basis.
On Wednesday 18 March we made the decision to close our Day Hospice and café and put our Hospice Outreach Project on hold. Our outpatient appointments, therapy services, community palliative care team and Hospice at Home visits will continue, but with pre-visit calls from our team to ensure patients aren’t experiencing any coronavirus symptoms and still wish to have a visit.
While Day Hospice remains closed we will continue to support these patients by prioritising them on our new Helping Hands scheme, which aims to provide social and practical support to hospice patients who don’t have a network of friends and family. This involves offering social and practical support, like a shopping service and prescription delivery as well as keeping in touch with phone calls.
For further information, guidance and advice please visit the Hospice UK website.
All of our St Barnabas House shops have now reopened and are welcoming back their customers. Please see individual shop pages for opening days and times.
Some shops are only able to accept limited donations, because of the need to quarantine and store items. Donations cannot be accepted once a safe capacity has been reached. Please contact your local shop for more details and before making a journey.
We can also accept donations in our warehouse. We are limited as to the types of donation we can take at the moment.
For full information on our shops, our delivery and collection services and how to donate, please read our latest retail update.
Thank you for your continued support. We have been extremely moved by your kind messages and offers of support during this difficult time. This is a difficult time for everyone, but if you are able to consider supporting us with a donation at this time, it would be greatly appreciated.
Your support enables us to continue providing the care that is so vitally important to the people we work with – now and in the future. Hospice care remains our priority during the coronavirus outbreak.
Our aim is to keep any disruption to an absolute minimum and where possible, maintain our services to ensure that we can support the people who need us, whilst also continuing to raise the funds we need to sustain these services.
On Wednesday 18 March we stopped all door-to-door canvassing with immediate effect.
Unfortunately, we are currently unable to send physical thank you letters. However, we would like to say an enormous thank you to every single one of you for donating and supporting your local community who rely on hospice care. Thank you.
Fundraising remains vitally important to being able to provide care services for local families, but unfortunately, we had to the take the decision on Friday 20 March to postpone all our upcoming events between now and June. For details about changes to specific events please visit our challenge events page.
We are in the process of contacting participants and will be announcing updates as soon as we have them. We will review the situation again in early June.
If you were planning to organise your own fundraising event, please follow the most up to date NHS and government advice. If you would like to talk to us, please call 01903 254777 or email email@example.com.
All volunteers who come into St Barnabas House and all those visiting in the community have stopped their volunteering for the time being. Some retail volunteers are now being invited back to their roles if they feel comfortable.
For more information please see our latest COVID-19 update for volunteers.