Non-care complaints

We promise to listen carefully, find out what went wrong and do everything we can to resolve the issue, all complaints are recorded, reviewed and a summary report is prepared for the CEO and our Trustees. We’ll always aim to contact you within two working days of you getting in touch.

Ways to feedback or make a complaint to us

Online form:

• Fill in the form below. You can use this form to make a complaint about any non-care related issue.
• Your personal details will only be used in connection with the matter you’re raising.

Call us:

Our charity shops:
01903 275660

Lines open: Monday – Friday 8.30 – 4.30 (please select option 1)

Lottery:
01903 871842

All other non-care issues, including fundraising:
01903 706300

Or you can write to us

Please send any letters of complaint to:

Supporter Care
St Barnabas Hospices
Titnore lane
Worthing
West Sussex
BN12 6NZ