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Find out about the service we provide, who, and how we can help.

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Get involved

There’s so many ways you can get involved and support St Barnabas House.

  • Challenge events

    Whatever your event there’s a way for you to help raise valuable funds - cycling, walking, skydiving, have a browse, get inspired and get in touch

  • Volunteering

    St Barnabas House depends on over 1,000 volunteers who help in the hospice, in our charity shops and at our fundraising events

  • Fundraising

    Whether you are taking part in an organised event or putting on your own we can help you make it a success

  • Companies

    Find out how your business or company can help raise money and support our charity

Contact us

Non-care complaints, concerns and feedback

We welcome your views on any aspect of St Barnabas House. If you would like to make a complaint or give feedback about our shops, retail operation, lottery, fundraising, events, volunteering, promotions or any other matter, please read the information below. If you would like to make a complaint that is related to our care services, please click here.


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You can contact us to complain, raise a concern or give feedback, in the following ways.

By email

You can email us at info@stbh.org.uk. This inbox is monitored Monday to Friday, 9am to 5pm.

By completing our online form

You can submit a form via our website which will be automatically forwarded to the above email address. To make a complaint or give feedback via our website form, please click here.

Your personal details will only be used in connection with the matter you are raising.

Contact us by telephone

Shops and retail:

Please call our Head of Retail on 01903 275660.

Lottery:

Please call our Lottery Manager on 01903 871841.

All other non-care issues, including fundraising:

Please call the hospice on 01903 706300.

In writing

You can write to us at:

St Barnabas House,
Titnore Lane,
Worthing,
West Sussex,
BN12 6NZ

More information

We will contact you immediately to address your concerns (two working days is the longest you will wait to hear from us). We promise to listen carefully, find out what went wrong and do everything we can to resolve the issue. If we are unable to resolve the matter immediately, we will discuss how you wish to proceed. If necessary, we will carry out an investigation and you will then receive a full response from St Barnabas House within 20 working days.

All complaints and feedback to the hospice about fundraising, shops, lottery or any other matter, is recorded, reviewed and a summary report is prepared for the CEO, and our Trustees.

If you are dissatisfied with our response to your complaint, the issue may be formally escalated to our Chief Executive, or to a Trustee of the hospice. We are registered with the Fundraising Regulator and in the case of a fundraising complaint that we are unable to resolve, the matter can be passed to the Fundraising Regulator for adjudication.