Our care

For families

We’re here to help you, every step of the way, as you navigate your loved one's illness.

Support we offer for families and carers

We understand that caring for someone close to you can affect you emotionally as well as practically. The Patient and Family Support Team have a variety of options available to help support you, including:

  • Individual support and group support with other people in a similar situation.
  • Practical advice including advice on welfare and benefits. For instance signposting to other support services in the local area that can help you with information outside of the hospice.
  • Spiritual support. This is offered to everyone it doesn’t matter whether you’re religious or not, they’ll help you address any questions you have about what you’re feeling. You can also come in and use our hospice chapel if you’d like to.
  • Working creatively with the arts. Through different activities, provided 1:1 in person, or online, our artist can work with you to develop your creative voice and ideas.

Bereavement support

We have lots of services available for you and your family to support you through a bereavement. This includes counselling, remembrance services and social evenings with other people facing the death of a loved one.

Our bereavement services
Frequently asked questions

Of course, we’d love you to pop in and spend time with your loved one. You’re also able to stay overnight with them. Find out about our visiting times here.

You can also visit the hospice chapel, which is a quiet space for reflection and prayer, available for anyone to use. It provides a sanctuary for visitors to think, reflect, or light a candle of remembrance. No matter what your background or religious belief, everyone is welcome to come and use the space in a way that feels right to them.

Please get in touch with our team if you need support.

We’re able to help if you’re already known to the hospice for instance:

  • you’re a relative or friend of someone who is currently being cared for by the hospice
  • you’re a relative or friend of someone who was previously cared for by the hospice

We’ll be able to help you with emotional support, financial and welfare information, spiritual concerns and practical advice.

We’re here to help, you can discuss any matters with our care team who’ll be able to help you. Here’s some useful resources that provide information and guidance to carers:

Remembering someone who has died is a very personal thing so we offer a range of different ways to give a gift in their memory. Have a look at our Giving in memory page to find out more.

Audrey and Phil on their wedding

What our patients say:

I can honestly say the Family Services team saved my life. My generation doesn’t like to ask for help, but they reached out to me and with encouragement, I started counselling. They made it easy for me to open up and helped me realise that my feelings were very normal.

- From Phil. His wife, Audrey, was cared for at the hospice until the end

Read Audrey’s story