Using our site

Privacy Policy

We’re committed to being transparent about the personal information we request when you choose to support us or use our website.

Privacy Policy and our Promise to you

Together we’re doing all we can to deliver valuable care and support to those with life shortening illness. We couldn’t do it without you and we’re so grateful for your support. We value your trust highly which is why we’re committed to being transparent about what we do and how we use your information. When you show your confidence in us with your support, we make these promises to you.

  • We promise to put our beneficiaries first and spend our money in the way that’s best for them.
  • We promise not to sell your data.
  • We promise not to share your data with others for their own use.
  • We promise to keep you informed about our work and what we’re achieving with your money.
  • We promise to raise money honestly and properly. St Barnabas Hospices (which includes both St Barnabas House & Chestnut Tree House) is registered with the Fundraising Regulator which oversees our fundraising obligations and regulates our work.
  • We promise we will only email or phone you if you have given us your permission. We don’t make cold calls via telephone to members of the public.
  • We promise to monitor our external suppliers to make sure they share our high standards.
  • We promise to follow your instructions on how we can contact you.
  • We promise to listen to you.

However you choose to get involved, you’ll be part of an amazing organisation providing much needed care to the families and individuals that need it.

What we do with your information

We’d like you to be happy and proud of your involvement with St Barnabas and Chestnut Tree House. To help with this, we aim to make it as easy as possible for you to understand what we do with the information you trust us with. We will never share your details with anyone for their own use or sell your data to another organisation. Your data is precious to us and we take that responsibility very seriously. If you have any questions on the information below, please do not hesitate to contact our supporter care team.

How do we collect your information?

We will collect the information that you decide to share when communicating with us. This could be while making a donation or signing up to an email newsletter. Or it may be through a referral as a patient, or attendance at a training course. And you might work or volunteer for us.

We may also receive information about you when you interact with third parties with whom we work, for example if you’ve made a donation to us through a third party (such as JustGiving) and given them permission to share your information with us. We also collect general information about visitors to our website using cookies, including which web pages they look at and for how long. This helps us make our website better and more relevant for visitors. This information is anonymous and cannot be used to identify people. We take a similar approach with the emails we send, tracking how many are opened, and how many people click through to our website. This helps us make our emails better and hopefully more enjoyable for you.

We won’t go looking for personal telephone numbers or email addresses if you haven’t supplied them to us.

What do we do with your information?

We like to communicate with our supporters so you can hear about the work that you’re making possible, and also to give you the opportunity to provide additional support, should you want to. It’s important to our relationship that you only receive information that is relevant to you.

By using our data when considering which supporters should receive which communications, we can send less mail and save money. This means we can spend more on our vital work. To enable us to ensure our communication is relevant and tailored to your interests, we look at the information you give us to try to understand more about you and how you choose to support us. It’s similar to a supermarket loyalty card: a supermarket may look at what you buy to send you relevant information. Alternatively, if we’re sending out an event invitation, we don’t want to invite people living in Scotland to an event in London – we don’t think that’s a very good use of your donations.

We may also look at other publicly available information that enables us to better understand you, such as postcode demographics. This ensures we can contact you in the most appropriate way.

If you have agreed to receive email or text message communications from us, we may provide those contact details to social media or online marketing platforms, in an encrypted format, to help us identify the best people to communicate with about our work and ways to help. This data can only be used for St Barnabas Hospices’ marketing and really helps us to spread the word to other like-minded people.

How do we protect your personal information?

We’ll store your information on our secure systems to make sure we have an accurate record of all the donations we receive. This is important for our financial auditing, and also enables us to provide a history to you, should you want it.  Our patient information is held securely and may be shared with GP surgeries, hospital teams, District Nurse teams and ECHO as required, with your consent.

We sometimes use other companies to help us. This may include companies who print our leaflets, mail our letters or take phone calls. We only provide these companies with the data they need to deliver this work. They are contracted to us through a legally binding contract and don’t keep any data on their systems longer than is absolutely necessary.

Putting you in control

If you receive communications or contact from the hospices and you want to change or stop this, you can contact us at any time and we will update our systems.

Sometimes people ask to be removed from our databases. However, we may not be able to completely delete all your information from our systems as there are some records we must keep for legal and regulatory purposes. These include, for example, case files from our care and support services, sales records, Gift Aid records, ‘do not call’ lists and complaint files. You can talk this through with one of our Supporter Care team.

We also think it’s important to keep our data accurate and up to date, which means each year we may compare it to nationally held registers to check for deceased records, or supporters that have moved. We may contact you if we think your details are incorrect, but only if it is to your benefit. If you’d like to check that the data we hold about you is accurate, or want to change your communications choices at any time, contact our supporter care team. You can find a copy of this policy, and our cookie policy.

We reserve the right to amend this privacy notice at any time.  If we do, we will post the change on our website and social media.