What are your shop opening times?

Please see individual shop pages on the website for opening days and times. Our warehouse in Worthing is open for donations Monday to Fridays from 10am to 3pm, (or until safe capacity is reached). Please call the warehouse on 01903 275660 (OPTION 2)  before making your journey. Thank you for your support!

What measures are in place to ensure shops are safe?

We ask that you consider wearing a mask in our shops for the continued safety of our staff, volunteers, and others around you.  However, this is not compulsory.

What is your refund policy?

Our refund policy is up to 14 days with a valid receipt.

Can I take my donations to your shops?

Our shops accept donations until a safe capacity has been reached due to limited storage space.  Please call the shop before making your journey.   Contact details for all shops are on our websites.

Where else can I take my donations to support the hospice?

Our warehouse in Worthing is open Monday to Friday from 10am to 3pm, or until safe capacity is reached.  This is for reasons of staff and customer safety and limited storage capacity.  Always call the warehouse on 01903 275660 before making your journey to ensure we can accept your donations.

We can accept clean good quality:

• Clothes
• Shoes, handbags, and accessories
• Games, toys (with CE mark), and puzzles
• Bric-a-brac
• Books
• Furniture (upholstered and soft furnishings must have current fire labels)
• Electricals (in full working order)

We ask only for good quality items because it costs us money to dispose of unsaleable donations.

Where is your warehouse?

It is located just off the A27 at:

Unit A, Northbrook Trading Estate, 20 Northbrook Road, Worthing BN14 8PN

Tel: 01903 275660   Email: retailcustomerservice@stbh.org.uk

Do you operate house clearance, delivery, and collection services?

Our furniture collection and delivery services can be arranged through one of our  furniture shops situated in Durrington (01903 601737), Ferring (01903 700359), or Wick (01903 725278).

For more information or to discuss our house clearance service, please contact our Retail Distribution Centre. Tel: 01903 275660.  Email: retailcustomerservice@stbh.org.uk.

We can only accept furniture that is in good enough condition to sell in our shops.  Our delivery drivers are instructed to turn down unsaleable items.  All donated furniture must comply with Trading Standards, including fire labels where applicable.  Please call us to discuss how best we can help you.

How will we ensure the safety of our customers and drivers during collections and deliveries?

• Delivery drivers cannot enter a home where someone has Covid-19 symptoms or is self-isolating.
• If possible, please sanitise all hard surfaces of donated furniture.

Where is the St Barnabas House Wedding Boutique?

Our St Barnabas House Wedding Boutique is at 11 Rowlands Road, Worthing BN11 3JJ and is open by appointment only.  For more information and to make an appointment, please call 01903 823424.

If you have an appointment but are showing signs of Covid-19 or have tested positive, please call the shop to rearrange.

Are you looking for volunteers?

Yes, we always need volunteers to join our friendly teams in the shops and in our warehouse.  If you can offer a few hours of your time, we would love to hear from you.  Please contact Voluntary Services on 01903 706315 or email volunteers@stbh.org.uk.

Thank you for your continued support.

 

This information is subject to change.