Empty corridor at St Barnabas House

About us

COVID-19 information

We’re closely monitoring the situation concerning the COVID-19 virus. We are in regular contact with Public Health England and the NHS. We will provide updates as and when information changes.

Visiting the hospice

We’re doing everything we can to limit the risk to patients, families, and staff. Thank you for following safe visiting guidance.

  • Face coverings MUST be worn on entering the hospice. On entering the In-Patient Unit you will be issued with a disposable surgical mask by a member of staff. This must be disposed of when you leave. This is an additional precaution we are taking to reduce the risk of the spread of COVID-19.
  • Patients that are COVID-19 Negative may have two visitors at any one time. There may be times when visiting may be limited to make sure that social distancing can be maintained.
  • Patients that are COVID-19 Positive have restricted visiting and this will be discussed and arranged with the Nurse in Charge, dependent on individual circumstances.
  • Do not visit the hospice if you have symptoms of coronavirus, or if you have been asked to self isolate – either through symptoms of your own or by coming into contact with someone who has tested positive.
  • Please maintain social distancing throughout your visit.

Government guidance

COVID-19 vaccinations will become mandatory for our patient-facing staff from 1 April 2022.

On 9 November the government published their response to a public consultation on making vaccination a condition of deployment in health and wider social care sector. In this paper they stated that anyone coming into contact with patients as part of Care Quality Commission (CQC) regulated activity must be vaccinated against COVID-19. As providers of CQC-regulated care, hospices are included in this requirement.

Keeping in touch with loved ones

We want to help in any way we can to keep loved ones in touch with each other during these difficult times and are encouraging, where possible, the use of mobile phones so people can stay in touch via FaceTime, etc.

We would also like to enable loved ones to write to each other and to send their letters to our dedicated email address – lettersforrelatives@stbh.org.uk Our staff will monitor the emails each day and print them out for our patients or read the letters to them.


Small teams of canvassers are fundraising door-to-door and in pre-booked venues. We have carried out full risk assessments in line with the government guidelines and will continue to closely monitor the situation.


All our shops are open again and we’ve put procedures in place to ensure you have a safe shopping trip.

From 30 November 2021, following Government regulations, it is mandatory for all customers, staff and volunteers to wear face coverings in our shops, unless they have an exemption.

Please note that shops are only able to accept limited donations, therefore donations cannot be accepted once a safe capacity has been reached. Please contact your local shop for more details before making a journey.

Find a charity shop or read our full retail FAQs.


The majority of our hospice-based volunteering roles are still suspended. However you can volunteer in our shops, warehouse and at events.

All volunteer roles can be found here


Register to one of our events with confidence with our COVID-19 promise. You can find out more about our COVID-19 promise on the event pages.

Get in touch

Please use trusted resources for updates on COVID-19, such as the Government website and the NHS. If you have any questions or concerns please don't hesitate to contact us.

Contact us