About us

Fundraising promise and standards

We’re committed to high standards and will always stick to the Fundraising Code of Practice. As we’re registered with the Fundraising Regulator, we will ensure our fundraising is legal, open, honest, fair and respectful.

Our fundraising standards

It’s always our goal to inspire people to support our hospice, just as we exist to support local adults and their loved ones. We are very fortunate to have so many generous donors and volunteers who support St Barnabas House.

We thought you might like to hear about some of our own fundraising policies. These are some of the areas we are asked about most frequently:

  • We never share any details of our supporters (we never have and we never will).
  • We don’t swap donor lists with other charities.
  • All our communications with supporters clearly offer the opportunity to easily opt out of future contact.
  • We do not use the telephone to ‘cold call’ and we have never done so.
  • If we plan to telephone a supporter and ask for donations, we will send a pre-call letter offering the chance to opt out of telephone calls.
  • When engaging with vulnerable people, the elderly or those affected by illness, we are especially careful and sensitive.
  • We are registered with the Fundraising Regulator

Our fundraising promise

We will commit to high standards

  • We will adhere to The Fundraising Code of Practice.
  • Fundraisers, volunteers and third parties working with us to raise funds will be monitored, to ensure they comply with the Fundraising Code of Practice and with this promise.
  • We will comply with the law as it applies to charities and fundraising.
  • The Fundraising Regulator badge will be displayed on our fundraising material, to show we are committed to good practice.

We will be clear, honest and open

  • Representatives of our charity will tell the truth and will not exaggerate.
  • We will do what we say we are going to do with donations we receive.
  • We will be clear about who we are and what we do.
  • A clear explanation of how you can make a gift and change a regular donation will be given.
  • Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent.
  • We will be able to explain our fundraising costs and show how they are in the best interests of our cause, if challenged.
  • Our complaints process will be clear and easily accessible.
  • Clear and evidence-based reasons for our decisions on complaints will be provided.

We will be respectful

  • We will respect your rights and privacy.
  • If you do not want to give or wish to cease giving, we will respect your decision. We will not put undue pressure on you to make a donation.
  • Our procedure for dealing with people in vulnerable circumstances will be available on request and followed at all times.
  • Where the law requires, we will get your consent before we contact you to fundraise.
  • If you tell us that you don’t want us to contact you in a particular way, we will not do so.
  • We will work with the Telephone, Mail and Fundraising Preference Services, to ensure that those who choose not to receive specific types of communication don’t have to.

We will be fair and responsible

  • Our representatives will treat donors and the public fairly, showing sensitivity and adapting their approach depending on your needs.
  • We’ll take care not to use any images or words that intentionally cause distress or anxiety.
  • We’ll take care not to cause nuisance or disruption to the public.

We will be accountable and responsible

  • We’ll manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
  • If you’re unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.
  • We will have a complaints procedure, a copy of which is available upon request.
  • Our complaints procedure will let you know how to contact the Fundraising Regulator, in the event that you feel our response is unsatisfactory.
  • We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.