Cookies

How do we protect your personal details

We use secure server software (SSL) to encrypt any financial information you send when you donate or buy something. This software encrypts all your personal data so these details cannot be accessed as they are transferred to us over the internet.

Cookies on our website

Cookies are small text files that your web browser creates every time you visit a website. A good way of thinking about them is as a small memory for the website. The most common use of cookies is to help provide you with a better experience by remembering your preferences when you visit a website and helping you get around more easily.

All modern browsers enable you to change your cookie settings or turn off cookies. The Help function of your web browser will tell you how.

Our website uses essential cookies to help the site work and to give you the best experience. When you first visit our website you will have the option to opt in or out of non-essential cookies. You can change you Cookies preferences any time.

Below is a list of the different types of cookies used on this site, and what they are used for.

Essential cookies

These cookies enable our website to work correctly, such as by storing the settings on this page. Other essential cookies may be set in response to actions made by you, such as filling in a form. You can set your browser to block or alert you about these cookies, but then some parts of our website will not work as expected.

Analytics cookies

These cookies help us understand information about your visit to our website, such as which pages you read, whether you’re using a computer or a smartphone, and whether your visit includes a donation. This information is completely anonymous, and it helps us to improve our most popular web pages and encourage more visitors to make donations to the Hospices.

Analytics information is never used to profile individual visitors or to contact you in any way. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance.

Personalisation cookies

These cookies may be used to customise the content of St Barnabas Hospices’ web pages or to give you a smooth experience when you view content from other websites through our website, such as watching a video on our website that is stored on YouTube. By accepting these cookies, you will have a more tailored experience when interacting with our web content.

Personalisation cookies may be managed by St Barnabas Hospices, or by trusted third parties whose content we have added to our web pages. If you do not allow these cookies, some content on our web pages may not function correctly.

Advertising cookies

These cookies help us to understand if you are likely to want to learn more about St Barnabas Hospices when you leave our website. If so, we’ll also use these cookies to show you relevant adverts. By accepting these cookies, our advertising partners may use anonymous information about your device to understand your interests and show you our adverts on other websites that you visit.

If you do not enable advertising cookies you will still see adverts on other websites, but they may be less relevant to you. For more information about advertising cookies, see the Google Advertising Privacy & Terms.

You can turn off all these cookies at any time. This can be done through your browser. If you do, you may notice that the site doesn’t work as expected and some content or services may not be available.

Google Analytics

We use Google Analytics to understand how the site is being used so we can improve it for other visitors. The data we collect is always anonymous.

Social buttons

Most of the pages on the site include social buttons. These buttons enable you to share pages with your friends using social media sites such as Facebook and Twitter. In order to connect to those sites, we use cookies.

You should also be aware that these websites are likely to collect information about you and your use of the internet. Check the policies of each site to find out how they collect information and how to opt out or delete the information.

Hotjar

We use Hotjar in order to better understand our users‘ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (eg how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site .

External web services

We use a number of external web services on our site to display content within our pages. For example, we use YouTube to display video. As with the social buttons, we cannot prevent these sites, or external domains, from collecting information on your use of the content we embed on our site.