Visiting a loved one at the hospice

What are our visiting hours?

You’re welcome to visit at any time!

• Visitors do not have to book a visit and are welcome to call main reception 8am – 8pm to enquire about patients. The number for the Reception team is: 01903 706300
• After 8pm the reception is closed, but you can still access the In-patient unit via the out of hours entrance (just to the left of the main entrance)

Facilities at the hospice

When you visit the hospice, we have a vending machine for light snacks, sandwiches and hot and cold drinks which you’re welcome to use. Our café in the main reception is also open 10am – 2pm Monday to Friday, serving hot drinks and light bites.

Visiting the chapel

Our hospice chapel is a quiet space for reflection and prayer, available for anyone to use. It provides a sanctuary for patients and visitors to think, reflect, or light a candle of remembrance. No matter what your background or religious belief, everyone is welcome to come and use the space in a way that feels right to them.

Keeping everyone safe

Our priority here at the hospice is protecting the safety and wellbeing of our patients and their families, as well as our staff and volunteers.

In the interest of keeping our patients, staff and other visitors well this winter, please do not visit our In-Patient Unit if you have any symptoms of a respiratory infection.

Hand hygiene

We encourage you to wash your hands using soap and water or use the alcohol hand rubs located around the hospice. Do this when you enter or leave a patient’s room or other areas of the hospice.

COVID-19

Our current arrangements are:

• There are no limits on the number of visitors a patient can have while staying on the In-Patient Unit.
• Masks will continue to be made available and people can wear them if they wish.
• If a patient has tested positive or is suspected of having COVID-19, then masks will be worn while carrying out that patient’s care.