Visiting a loved one at the hospice

What are our visiting hours?

You’re welcome to visit at any time

• Visitors do not have to book a visit and are welcome to call main reception to enquire about patients. The number for the reception team is: 01903 706300.
• Reception is open Monday to Friday, 8.45am to 5pm.
• If you are arriving outside of these times, you can enter and exit via the out-of-hours entrance just to the left of the main entrance.

Facilities at the hospice

• Our café is located in the main reception and is open 10am to 2pm Monday to Friday, serving hot and cold drinks, sandwiches, and light bites.

Visiting the chapel

Our hospice chapel is a quiet space for reflection and prayer, available for anyone to use. It provides a sanctuary for patients and visitors to think, reflect, or light a candle of remembrance. No matter what your background or religious belief, everyone is welcome to come and use the space in a way that feels right to them.

Keeping everyone safe

Our priority here at the hospice is protecting the safety and wellbeing of our patients and their families, as well as our staff and volunteers.

In the interest of keeping our patients, staff and other visitors well this winter, please do not visit our inpatient unit if you have any symptoms of a respiratory infection.

Our current arrangements are:

• There are no limits on the number of visitors a patient can have while staying on the inpatient unit.
• Masks will continue to be made available and people can wear them if they wish.
• If a patient has tested positive or is suspected of having Covid, then masks will be worn while carrying out that patient’s care.

Hand hygiene

We encourage you to wash your hands using soap and water or use the alcohol hand rubs located around the hospice. Do this when you enter or leave a patient’s room or other areas of the hospice.