Retail FAQs

Our frequently asked questions

If you’re not happy with your item please pop into any of our shops within 14 days of your purchase, with a valid receipt.

All our shops accept donations until a safe capacity has been reached due to limited storage space. Please call the shop before making your journey. Contact details for all shops are on each shop page.

Find all shops

Our warehouse in Worthing is open Monday to Friday from 10am to 3pm, or until safe capacity is reached. This is for reasons of staff and customer safety and limited storage capacity.

Please give us a call on 01903 275660 before making your journey to make sure we can accept your donations.

 

We can accept clean good quality:

  • Clothes, shoes, handbags, and accessories
  • Games, Bric-a-brac and books (paperbacks)
  • Furniture (upholstered and soft furnishings must have current fire labels)
  • Electricals (in full working order)

We ask only for good quality items because it costs us money to dispose of unsaleable donations.

See the full list

Under the Government’s Gift Aid Scheme, every item you donate to us could be worth 25% more at no extra cost to you if you are a UK taxpayer. This lets us collect 25p more for every £1 raised, whenever we sell something that you have donated whether that is bric-a-brac, clothing, electricals or a sofa.

Sign up to Gift Aid when you donate in our shops or warehouse.  It only takes two minutes to fill in the form and costs you nothing!

 

All our shops and warehouse have different opening times, which are listed on the individual shops pages.

Find our charity shops

Please note – our Bridal shop is by appointment only. Please phone ahead, or pop into our Worthing store to find out more.

It is located just off the A27 at:

Unit A, Northbrook Trading Estate, 20 Northbrook Road, Worthing BN14 8PN

Tel: 01903 275660   Email: retailcustomerservice@stbh.org.uk

Our furniture collection and delivery services can be arranged through one of our three furniture shops situated in Durrington (01903 601737), Ferring (01903 700359) or Wick (01903 725278).

Or you can fill in the online form and we’ll get back to you.

We can only accept furniture that is in good enough condition to sell in our shops, our delivery drivers are instructed to turn down unsaleable items.  All donated furniture must comply with Trading Standards, including fire labels where applicable.  Please get in touch to discuss how best we can help you.

We offer a sympathetic and compassionate house clearance service in West Sussex. For more information, please contact us:

Yes, we always need volunteers to join our friendly teams in the shops and in our warehouse.  If you can offer a few hours of your time, we would love to hear from you.

Find out about the roles we have.