Retail FAQs

Our frequently asked questions

If you’re not happy with your item please pop into the same store that you bought your item from within 14 days of your purchase, with a valid receipt.

All our shops accept donations until a safe capacity has been reached due to limited storage space. Please call the shop before making your journey. Contact details for all shops are on each shop page.

Find all shops

Our warehouse in Worthing is open Monday to Friday from 10am to 3pm, or until safe capacity is reached. This is for reasons of staff and customer safety and limited storage capacity.

Please give us a call on 01903 275660 before making your journey to make sure we can accept your donations.

 

We can accept clean good quality:

  • Clothes
  • Shoes, handbags, and accessories
  • Games, toys (with CE mark), and puzzles
  • Bric-a-brac
  • Books
  • Furniture (upholstered and soft furnishings must have current fire labels)
  • Electricals (in full working order)

We ask only for good quality items because it costs us money to dispose of unsaleable donations.

  • In our shops: It’s now personal choice, but continuing to wear a face mask and maintain a safe social distance helps protect our customers, staff and volunteers.
  • If you’ve organised a house clearance or furniture pick up: Please let us know in advance if you, or anyone in your household, are experiencing COVID-19 symptoms, so that we can rearrange your collection or delivery.

All our shops and warehouse have different opening times, which are listed on the individual shops pages.

Find our charity shops

Please note – our Bridal shop is by appointment only. Please phone ahead, or pop into our Worthing store to find out more.

It is located just off the A27 at:

Unit A, Northbrook Trading Estate, 20 Northbrook Road, Worthing BN14 8PN

Tel: 01903 275660   Email: retailcustomerservice@stbh.org.uk

Our furniture collection and delivery services can be arranged through one of our four furniture shops situated in Durrington (01903 601737), Ferring (01903 700359) or Wick (01903 725278).

For more information or to discuss our house clearance service, please fill in the online form.

We can only accept furniture that is in good enough condition to sell in our shops.  Our delivery drivers are instructed to turn down unsaleable items.  All donated furniture must comply with Trading Standards, including fire labels where applicable.  Please call us to discuss how best we can help you.

Our furniture collection service

Find out about our furniture collection and house clearance service. Fill in our online form, and we'll be in touch soon!

Our collection service

Find your perfect volunteer role

We're often looking for new people to join our retail volunteer team. There's roles available in our shops and at our warehouse, with flexible hours and days to suit you.

Our volunteer opportunities