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Care complaints

Make a complaint, raise a concern or provide feedback about any aspect of the care services provided by St Barnabas House.

Thank you for taking the time to feedback on your experience of our care service. Please be assured that raising a concern or making a complaint will not affect your care, either now, or in the future.

How to make a complaint

If you are concerned about the care or service you or a relative are receiving, please talk to a member of staff as soon as possible and let them know. We’ll always aim to resolve issues there and then if it’s possible.

If we have been unable to resolve your problem and you wish to make a care-related complaint, there are a number of ways to do this outlined below.

If you’d like to provide feedback about a non-care related matter, such as an event we’ve put on, a volunteering role or fundraising then please fill in this form.

Ways to provide feedback or make a complaint to us

Fill in the online form

The form guides you though the information that will be most useful for us to know, and also leaves room for your own comments. Once you’ve submitted your form a senior member of staff will get back to you.

Write to us

Please send any letters of complaint to:

Chief Executive Officer,
St Barnabas House,
Titnore Lane,
West Sussex,
BN12 6NZ

Face to face

You can tell a member of staff involved in your care that you want or need help to make a complaint. You can also ask to speak to or discuss your complaint with the senior person on duty or manager in charge.

Our promise

We promise that your complaint will be taken seriously, and you will be listened to. We will always try to find out what went wrong and do everything we can do to resolve the issue. Your details will only ever be disclosed on a need-to-know basis, although the nature of your concern or complaint and the outcomes may be shared for wider learning.

Read our Complaints, concerns and feedback leaflet for all the information you might need to make a care-related complaint, either for yourself or for a loved one.

Care complaints, concerns and feedback form

This inbox is monitored by the Chief Executive Officer, PA to CEO, Director of Adult Nursing and Director of Children's Services. Our inboxes are only monitored during working hours, not including weekends or bank holidays.

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