Raffle Terms and Conditions

1. Introduction

1.1. St Barnabas Hospices (Sussex) Ltd Spring Raffle (“the Raffle”) will be operated as a Society Lottery under the Gambling Act 2005 as amended (“the Act”) and is licensed by the Gambling Commission. Licence No. 000-004684-N-304773-009.

1.2. The Raffle is promoted by the Promoter and conducted for the benefit of St Barnabas Hospices (Sussex) Ltd. Charity Registration number 256789.

1.3. St Barnabas Hospices (Sussex) Ltd has two hospices. Chestnut Tree House children’s hospice and St Barnabas House adults’ hospice.

• You can support Chestnut Tree House by visiting chestnut.org.uk/raffle
• You can support St Barnabas House by visiting stbh.org.uk/raffle

1.4. All profits from the Raffle go directly towards funding our hospice charity services which help and support children and young people, patients, their families and carers. We offer these services at no cost to our children and young people, patients and families.

1.5. The persons responsible for the promotion of the Raffle are Rebecca Jupp and Rachel Paisley.

1.6. By entering the Raffle, Players agree to be bound by these rules.

2. Definitions

“Act” – The Gambling Act 2005.

“Raffle” – St Barnabas Hospices (Sussex) Ltd Spring Raffle.

“Draw” – The process by which winners are selected.

“Player” – An individual who has entered into the Raffle.

“Rules” – The rules of the St Barnabas Hospices (Sussex) Ltd Spring Raffle as set out below and amended from time to time.

“Ticket” – The entry into the Raffle.

“Bonus Draw” – The process by which winners are selected from Players who returned their Tickets before the Bonus Draw closing date set out below.

3. Entry into the St Barnabas Hospices (Sussex) Ltd Spring Raffle

3.1. The Raffle is promoted in accordance with the Gambling Act 2005 as amended (“the Act”) throughout Great Britain. In order to comply with the Act, during the purchase of Raffle Tickets you will be required to confirm that:

• You are at least 18 years of age.
• You are a resident of Great Britain.
• You will not buy or claim to buy Raffle Tickets on behalf of any other person.

3.2. If, upon winning any prize in the Raffle, you are not able to prove that you have met the criteria specified in Rules 3.1 (a) and 3.1 (b) above then you will not be entitled to receive that prize.

3.3. In order to comply with the Act, Raffle Tickets that have been purchased and entered into the draw for which they were intended are prohibited from being subsequently refunded.

3.4. By entering into the Raffle you agree to be bound by the Rules, and applicable provisions of the Act and any relevant regulations made there under from time to time.  St Barnabas Hospices (Sussex) Ltd shall not be liable for any loss or damage (including loss of the opportunity to enter the Raffle and/or the right to receive a prize) suffered by you if you have not complied with the Rules.  The Rules may be amended by St Barnabas Hospices (Sussex) Ltd from time to time.

3.5. St Barnabas Hospices (Sussex) Ltd is a member of the Hospice Lotteries Association www.hospicelotteries.co.uk. This organisation makes a financial contribution on behalf of their members to Gamble Aware, an organisation with the sole aim of prevention of gambling harms. This Raffle is a form of gambling. Participants are encouraged to gamble sensibly. Should gambling become a problem we recommend you contact the Be Gamble Aware helpline on 0808 8020 133 or visit the website on www.begambleaware.org.

3.6. The maximum number of Tickets an individual will be permitted to purchase without prior approval in any one draw is £50. Individuals wishing to purchase more than 50 tickets will be referred to the Responsible Persons for approval.

4. Entry into the Raffle

4.1. You can only enter the Raffle by the purchase of a Ticket which will be sold in a variety of forms from time to time.

4.2. Purchase will require you to provide the following information:

• Your name, address and email address, so that we can contact you to confirm your entry into the Raffle and contact you if you have won a prize.
• Confirmation that you are over 18 years of age, in order to ensure compliance with the Act. St Barnabas Hospices (Sussex) Ltd may carry out age checks to verify this requirement, if necessary, including seeking confirmation from relevant agencies who can provide such information.
• The number of Tickets in the Raffle you wish to purchase.

4.3. You will also be asked to provide the following information:

• Your contact telephone number.
• Your date of birth.
• Your mobile phone number.

4.4. You will also be required to provide information relating to the purchase of your Tickets. Payment may be made via the following methods and the relevant information will vary depending upon the payment method.

• Debit Card – information required will include card number, expiry date and card security number.
• Cheque – made payable to Chestnut Tree House/St Barnabas House and St Barnabas Hospices.
• Postal Order.

4.5. St Barnabas Hospices (Sussex) Ltd shall be entitled to take any steps necessary to verify the above information and to process your entry. St Barnabas Hospices (Sussex) Ltd may (in its absolute discretion) refuse to accept an application for an individual to purchase tickets for the Raffle.

4.6. It is your responsibility to ensure that the personal information you provide to us is accurate.

4.7. If you know of any error in your name, address or any other details provided to St Barnabas Hospices (Sussex) Ltd as part of your entry you must correct this by notifying St Barnabas Hospices (Sussex) Ltd in writing or by e-mail.  St Barnabas Hospices (Sussex) Ltd will make any required corrections as soon as reasonably possible. St Barnabas Hospices (Sussex) Ltd shall not be liable for any loss or damage (including loss of the opportunity to enter the Raffle and/or the right to receive a prize) suffered by you until such correction has been made.   Any correction notified to St Barnabas Hospices (Sussex) Ltd shall only become effective once the correction has been made.

4.8. Each Ticket is numbered and each Ticket Number is unique.

5. Payment

5.1. Payment for Tickets may be made by the following methods:

• Debit Card.
• Cheque
• Postal Order.

5.2. Payment for Tickets will be referenced on your bank statement under the bank account name of St Barnabas Hospices (Sussex) Ltd. St Barnabas Hospices (Sussex) Ltd has two hospices. Chestnut Tree House children’s hospice and St Barnabas House adults’ hospice. If you have paid to enter the Chestnut Tree House Spring Raffle, the proceeds from your tickets will go directly to support the care provided by Chestnut Tree House children’s hospice. If you have paid to enter the St Barnabas Hospices Spring Raffle, the proceeds will go to supporting our children and adult care hospice care services.

5.3. The price for each Ticket is £1.

5.4. Your Tickets and therefore associated Ticket Number(s) will not be entered into the Raffle Draw or Bonus Draw unless St Barnabas Hospices (Sussex) Ltd has received all amounts payable (cleared funds) relating to your Tickets by the closing date 15 March 2024. If there is a dispute regarding whether Tickets have been paid for then such dispute shall be resolved by reference to details included in official statements from the bank with which the Raffle’s bank accounts operate.

5.5. You may cancel your entry into the Raffle by notifying St Barnabas Hospices (Sussex) Ltd in writing or by e-mail. Upon receipt of this notice St Barnabas Hospices (Sussex) Ltd will;

• In accordance with the Act and as described in Rule 3.3. any payments made prior to such cancellation taking effect ahead of the Draw closing date shall be refunded.

5.6. St Barnabas Hospices (Sussex) Ltd may cancel your entry into the Raffle (in its absolute discretion) at any time. St Barnabas Hospices (Sussex) Ltd will notify you accordingly as soon as reasonably practicable and will reimburse any amounts which have been paid but relate to future Draw/s.  Other than the reimbursement of any such amounts, St Barnabas Hospices (Sussex) Ltd shall not be liable for any loss or damage (including loss of the opportunity to enter the Raffle and / or the right to receive a prize) suffered by you in relation to such cancellation.

5.7. All Player funds are held ahead of the draw with St Barnabas Hospices (Sussex) Ltd.

5.8. Payments for Tickets are not eligible for Gift Aid but donations will be handled under the Gift Aid scheme.

6. Changes to Entrant Details

6.1. Any changes to your details as provided by you upon purchase should be notified to St Barnabas Hospices (Sussex) Ltd in writing or by e-mail.

7. Draws

7.1. The Draw will be run at our Raffle Management Companies Offices to be held on 22 March 2024.

7.2. In order to comply with the Act only those Tickets for which payment has been received are eligible for entry into the Draw. Payments received after this date will be treated as donations.

7.3. Ticket numbers will be drawn by a random generating system on the date of the Draw.

7.4. There will be an additional Bonus Draw, run separately to the Draw, held on 20 February 2024 Players who return their Tickets before the closing date of 19 February 2024 will be automatically entered into the Bonus Draw. Ticket numbers will be drawn by a random generating system on the date of the Bonus Draw.

8. Prizes

8.1. Prizes issued in the Draw are as follows:

• 1st Prize – £2,024
• 2nd Prize – £500
• 3rd Prize – £250
• Runner-up Prizes – 5 x £50

8.2. Prizes issued in the Bonus Draw are 25 x £10 M&S gift vouchers. Winners of the Bonus Draw will be notified by post within one week of the date of the Bonus Draw. Such notification may include a £10 M&S gift voucher.

8.3. St Barnabas Hospices (Sussex) Ltd reserves the right to amend the prizes at any time.  Any such changes will be published on the St Barnabas Hospices (Sussex) Ltd Website at least one week prior to a change being made.

8.4. Each Ticket Number shall only be entitled to win one prize in the Draw and Bonus Draw.

8.5. The results of the Draw will be published on the Raffle websites www.stbh.org.uk/raffle  and www.chestnut.org.uk/raffle and www.chestnut.org.uk/raffle2024 within one week of the date of the Draw and may also be published in any other manner determined by St Barnabas Hospices (Sussex) Ltd from time to time.

8.6. Winners of the Draw will be notified by post within one week of the date of the Draw.  Such notification may include a cheque to the value of the prize won made payable to the Player.

8.7. St Barnabas Hospices (Sussex) Ltd reserves the right to withhold any prize until it is entirely satisfied that the Player who has won the prize has fully complied with the Rules.

8.8. If, upon winning any prize in the Raffle, you are not able to prove that you have met the criteria specified in Rules 3.1 (a) and 3.1 (b) above then you will not be entitled to receive that prize.

8.9. There are no alternatives to the prizes offered and no interest is payable.

8.10. Any unclaimed prizes will be re-credited to the St Barnabas Hospices (Sussex) Ltd main account after a period of six months has elapsed.

8.11. By accepting a prize, the winner agrees to take part in promotional activity and St Barnabas Hospices (Sussex) Ltd reserves the right to use the name and location of the winner, their photograph and audio/or visual recordings of them in any publicity unless prior notification has been received.

9. Suspension of the Raffle

9.1. St Barnabas Hospices (Sussex) Ltd may (at its absolute discretion) suspend the Raffle for any period of time. During such period, St Barnabas Hospices (Sussex) Ltd shall:

• Retain any amounts which were paid prior to such suspension taking effect.

9.2. You will be notified of further details regarding the resumption of the Raffle or otherwise as soon as reasonably practicable after the date of suspension in writing.

10. Liability

10.1. St Barnabas Hospices (Sussex) Ltd shall not be liable to you for any loss or damage suffered by you arising from:

• Any delays or failures in the postal service or other delivery methods used by St Barnabas Hospices (Sussex) Ltd or you from time to time.
• Any delays or failures in any systems used by St Barnabas Hospices (Sussex) Ltd or you to transmit e-mails.
• Any failure in any software or other systems used by St Barnabas Hospices (Sussex) Ltd for the administration of the Raffle.
• Any delays of failures in the banking system used by St Barnabas Hospices (Sussex) Ltd or you.
• Any refusal by St Barnabas Hospices (Sussex) Ltd to accept entry of an individual as an entrant or the cancellation of an entrant by St Barnabas Hospices (Sussex) Ltd.
• Any failure to enter your Ticket into the Draw.
• Any event beyond the reasonable control of St Barnabas Hospices (Sussex) Ltd.

10.2. St Barnabas Hospices (Sussex) Ltd shall not be liable to you in contract, tort, negligence or otherwise for any indirect or consequential loss suffered by you in relation to your participation in the Raffle (including loss of the opportunity to enter the Raffle and / or the Ticket of winning a prize).

11. Self Exclusion

11.1. Should you feel that you have issues with gambling and wish to be self-excluded from our Raffle please phone our Supporter Care team on 01903 254777 and request a self-exclusion form.

11.2. There is a minimum period of 6 months self-exclusion.

11.3. We will not target you with any marketing material during the self-exclusion period and will remove your name and details from any marketing databases used by ourselves.

11.4. If you need to talk to someone about problem gambling then please contact Be Gamble Aware.

11.5. Be Gamble Aware is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. Be Gamble Aware can be contacted on 0808 8020 133 (Freephone).

12. Complaints

12.1. Any complaints relating to the Raffle should be sent in writing to St Barnabas Hospices (Sussex) Ltd giving full details of the complaint and supporting documentation.

12.2. Complaints and disputes will be dealt with in accordance with our Complaints Policy. A copy of the complaints policy can be obtained by contacting our Supporter Care Team on 01903 254777 or at info@stbh.org.uk. St Barnabas Hospices (Sussex) Ltd are a member of the Hospice Lotteries Association. If a complaint or dispute cannot be resolved, then it will be referred to The Independent Betting Arbitration Service (IBAS) for arbitration.

12.3. The Promoter’s decisions made pursuant to the Rules shall be final and binding.

12.4. Save where the Rules expressly provide otherwise, the Promoter shall not be obliged to enter into any correspondence.

13. Privacy

13.1. St Barnabas Hospices (Sussex) Ltd is committed to protecting your privacy. Our Privacy Policy is available here. Data that we collect from you is used lawfully in accordance with the Data Protection Act 2018 and is used solely for the purpose of processing your purchase of Raffle Tickets, subsequent entry into the Raffle, and informing you if you have won a prize.

13.2. You have the right to access the information we hold about you.  To obtain this information, please contact St Barnabas Hospices (Sussex) Ltd in writing.  You may be asked to provide proof of your identity prior to personal information being disclosed to you.

13.3. St Barnabas Hospices (Sussex) Ltd will not sell, rent or grant access to any of the personal data we collect about you to any third parties without your express prior permission.

13.4. We may share aggregated information to third parties.  This will not contain personal information that can identify any individual person.

13.5. We may be obliged to disclose your personal information if required to do so by law, for example to statutory bodies such as the Gambling Commission or other government bodies.

14. Proper Law and Jurisdiction

14.1. The Laws of England and Wales shall govern the interpretation and/or enforcement of these Rules and St Barnabas Hospices (Sussex) Ltd and all entrants hereby submit to the exclusive jurisdiction of the English courts.

15. Contact Address

15.1. All correspondence should be sent to the following address:

St Barnabas Hospices (Sussex) Ltd
2 Titnore Lane
Worthing
West Sussex
BN12 6NZ